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Professional Communication and Leadership in Healthcare

Competency 1013.1.1: Self-Discovery and Mindfulness – The graduate evaluates and displays behaviors consistent with the process of self-discovery and mindfulness
Competency 1013.1.3: Effective Communication – The graduate demonstrates appropriate patterns of effective communication

Task 2: Conversation Recap

Introduction:

Communication requires both parties to make choices. These choices determine if the conversation will create value or create waste. These choices mostly consist of language and behaviors that may continue a cycle of value or the cycle of waste.

Requirements:

Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. Use the Turnitin Originality Report available in Taskstream as a guide for this measure of originality.

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

Select a conversation that had a significant impact on you. The conversation could have been a long time ago or recently.
A.  Explain what happened, including answers to the following questions:

•   Why did the conversation happen?

•   What was said?

•   How did the conversation end?
B.  Analyze the conversation, including the following points:

•   language used that created trust or distrust

•   behaviors used that created trust or distrust

•   points of alignment or disagreement
C.  Reflect on how the conversation impacted you, including answers to the following questions:

•   How does it feel to you when trust or distrust language is used?

•   What qualities should a person have to create value in a conversation?

•   How could your conversation have gone better?

Reference List:

Note: This reference list refers only to direct citations in the assessment above and may be different from those you need to complete the assessment. Consult your course materials for a list of suggested learning resources

RUBRIC

Select the performance descriptors that you want to include in your printout.

You may wish to change your printer settings to “landscape” mode if you have a rubric with many performance columns.

NOT EVIDENTAPPROACHING COMPETENCECOMPETENTA. DESCRIPTION OF CONVERSATIONA description is not provided.A brief explanation of what happened in the conversation is provided but the explanation does not include answers to eachof the given questions.A detailed explanation of what happened in the conversation is provided and the explanation includes the answers to eachof the given questions. B. ANALYSISAn analysis is not provided.An analysis of the conversation is provided but does not include allof the given points.An analysis of the conversation is provided and includes allof the given points. C. IMPACTA reflection is not provided.A reflection on how the conversation impacted the candidate is provided but the reflection does not include answers to eachof the given questions.A reflection on how the conversation impacted the candidate is provided and the reflection includes answers to eachof the given questions. #. SOURCESThe submission does not include both in-text citations and a reference list for sources that are quoted, paraphrased, or summarized.The submission includes in-text citations for sources that are quoted, paraphrased, or summarized and a reference list; however, the citations or reference list is incomplete or inaccurate.The submission includes in-text citations for sources that are properly quoted, paraphrased, or summarized and a reference list that accurately identifies the author, date, title, and source location as available. #. PROFESSIONAL COMMUNICATIONContent is unstructured, is disjointed, or contains pervasive errors in mechanics, usage, or grammar. Vocabulary or tone is unprofessional or distracts from the topic.Content is poorly organized, is difficult to follow, or contains errors in mechanics, usage, or grammar that cause confusion. Terminology is misused or ineffective.Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.