Conduct an independent online search regarding the situation that arose with stranded JetBlue passengers on February 14, 2007. In a 1-2 page Word document, address the following prompts:
- Briefly summarize the events of that day.
- What was the airline's reaction to those events?
- Did the airline make any changes to its policies as a result of these events? If so, what were the ramifications of these changes?
- How would you have handled the situation if you were in charge that day? What would you have done differently and how would your outcome have differed from what actually happened?
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