Accounting : Personal Work Group Evaluation

1Personal Work Group EvaluationNamePersonal Work Group EvaluationCourseInstructorDate2Personal Work Group EvaluationGroup TypeWithin the Verizon Wireless Business, there is a Quality Intraday Management (QIM)team that is composed of five members and that is considered as an established team. TheQuality Intraday Management team has organizational duties that are defined well, for example,forecasting the call center operations and directing of the real-time scheduling. The QualityIntraday Management team has to make sure that goal of productivity, quality and service levelsare encountered within the center of customer care. Scheduling must be very effective in thesetting of a call center. Forecasting also needs to be precise so that the scheduling can beproperly done.The Quality Intraday Management is loyal to support the online customer representativesalong with the offline representatives. Every day starts with a fresh schedule; however, differentevents take place in the organization because people with different thinking, attitude, behaviorand nature work in the organization and this become the reason for a change in the schedule.There can be a number of causes of changings in the schedules. Occasionally workers call insick, or some employees might come back late from their lunches or breaks or there might be anumber of unforeseen reasons for which several clients call in. The Quality IntradayManagement team must be capable of managing the call ...


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