The success of a virtual team depends on the quality of the virtual team communication plan. This course focuses on the design and implementation of virtual teams and emphasizes the importance of analyzing and selecting appropriate virtual communication tools in order to improve internal and external stakeholder relationships such as employees and customers.

Your team will create a virtual workplace communication plan to improve customer relationships and enhance customer satisfaction in a virtual workplace your team selects. Additionally, your team will present your findings in a formal team presentation.

Create a virtual communication plan using the business and challenge identified in Week 2, the summary of your progress from Week 4, and the Communication Plan Template. The virtual communication plan must be between 1,925 and 2,100 words, and must include the following:

  • A written summary that describes the virtual organization your team selected and identification of negative effects experienced due to virtual communication
  • Explain the methods of communication used to reach identified external stakeholders of the business.
  • Summarize challenges experienced within customer service, or customer satisfaction as a result of virtual communication failures.
  • Analyze steps taken by the business to prevent further loss of customers or to reduce customer satisfaction.
  • Identify workflow or escalation procedures used to enhance customer experience and improve customer relationships.
  • Recommend virtual communication tools to improve relationships between employees and customers.
  • Identify potential future risks and cultural considerations associated with the recommended virtual communication tools.

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