Derriford hospital Operational Management
Operation management is significant as it involves creating goods and services. It is linked to managing the resources to produce as well as deliver goods and services successfully. Operation management involves designing and managing products, processes as well as services (Ivanov et al., 2017). It includes diverse stages including sourcing and production. Additionally, it includes distribution as well as services. Today, companies understand the significance of operation management (Slack et al., 2016). Effective operations management offers the company a chance to improve efficiency as well as customer service. Another aspect of operations management is that involves dealing with the different issues that are met by companies. It offers alternative approach to deal with wide-ranging problems to a company. Operation management is exciting and involves various changes that are taking place in the business world. Li (2014) maintain that companies adopt diverse business enhancements approaches to improve their performance. Logistics and supply chain management is considered as a crucial aspect in helping companies gain competitive advantage. Although both logistics and supply chain management have been in existence since the early 1980s, some people do not understand the concept of the supply chains management. Logistics involves the management of the movement of products between the origin and consumption point.
The paper looks at the operational management issues linked to Derriford hospital. It will focus on managing quality as well as managing people in operations and supply chain. It is a large acute general hospital that serves Plymouth and Devon and Cornwall. The hospital provides various highly specialized treatments that include heart surgery as well as cardiology services. Other services offered by the hospital include kidney transplants, pancreatic surgery as well as neurosurgery. It caters to about 2 million people leaving in the areas. Previously, the hospitals has had quality management issues. For instance, its maternity services were ranked as the worst. The Healthcare Commission maintained that the hospital’s maternity unit was ranked the worst due to inappropriate utilization of Caesarean sections as well as lack of proper training for the staff working in the unit (BBC, 2008). Total quality management is a philosophy that touches on every person in a company involved in enhancing quality and attaining customer satisfaction (Alghamdi et al., 2013). Total Quality Management focuses on linked company’s functions to make sure that it meets the clients’ needs. Mainly, in quality management, the quality is based on the clients’ needs. The management is tasked with quality management. Managing people in operations and supply chain is important in ensuring the company’s success.
Derriford hospital management needs to make sure that quality in the hospital is well managed. Munhurrun et al. (2011) maintains that Total Quality Management is considered as a potential solution to enhance the efficiency as well as effectiveness of health care provision. Currently, it is becoming significant for effective operations of public hospitals. Customer satisfaction is a vital pointer of health care quality and various hospitals are using TQM to transform service delivery in the hospital. It is considered as one of the competitive approaches and it is widely used in the world.
For organisations to ensure that they apply total quality management it needs to ensure that there is constant improvement, benchmarking as well as empowerment of the workers (Heizer and Render, 2010). Companies need to make sure that employees are satisfied. Based on research, it was evident that in 2008 Derriford hospital maternity unit was offering poor quality to its patients (BBC, 2008). The inspection conducted by the Healthcare Commission showed major problems in the skills of staff working in the unit. Another major issue was that the Caesarean sections were not used properly. Constant improvement is one of the approaches that the hospital can use so as to mitigate the issue of service delivery.
A CQC survey conducted in 2017 shows that the hospital has improved its service delivery in the maternity unit (Plymouth Herald, 2018). The hospital management maintained that they have continued to work hard to ensure that they maintain high standards care for the new and expectant mothers. During the current survey, some women complained that they were spoken in manner that they could not understand (Plymouth Herald, 2018). It made it hard for them to receive the help and advice from a midwife on issues pertaining breastfeeding during their recovery period at home. In this case, the hospital has been focused on making efforts to minimize the use of medical jargon as well as abbreviations when making consultations with patients and their
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