Im stuck on a English question and need an explanation.
Assignment 2.1: Bad News Message Draft Version
Write a bad newsletter to a customer who has requested an exemption to a
companys policy. Possible requests that would be subjects of bad newsletters
A request for a refund or replacement of a $1,000 piece of equipment that
broke after three (3) years, one (1) year past the warranty date.
A request for a refund or voucher for a ruined two-week vacation (due to bad
weather: rain or snow) at an expensive resort.
A request to change a companys no-pets indoors policy to a pet-friendly
policy to allow customers to bring pets inside the restaurant and allow them to
sit at tables with their owners.
A request to change a companys pet-friendly policy to a no-pet policy
to prohibit customers from bringing their pets into the restaurants eating
areas inside or outside.
Other: Write a bad news message based on another scenario.
The message should take the form of a letter; however, you will submit your
assignment to the online course shell.
1. Format the
appreciation and concern for the customer from the beginning (possibly with a
brief buffer) and throughout the letter. Avoid being overly apologetic or
3. Provide the
turndown or bad news early in the letter.
4. Make the
turndown clear and support it by providing two (2) to three (3) key reasons for
5. Provide an
alternative and / or a positive expectation of a future with the customer.
Your assignment must:
Submitting your assignment:
The specific course learning outcomes associated with this assignment