EX16_XL_CH08_GRADER_CAP_HW – Customer Satisfaction 1.4
Project Description:
You have been hired to analyze the effectiveness of a local restaurant’s drivethrough service. As part of your analysis, you will evaluate customer satisfaction. You hypothesize that customer satisfaction decreases as wait time increases. You also believe there is a correlation between the quality of the food and overall satisfaction. You have collected a crosssection sample of 30 customers’ wait time and satisfaction level surveys based on the range of 1 to 5, with 1 being least satisfied and 5 being most satisfied. You have also pulled a random sample of 10 surveys to evaluate wait time satisfaction.
Instructions:
For the purpose of grading the project you are required to perform the following tasks:
Step 
Instructions 
Points Possible 
1 
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name. 
0.000 
2 
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points. =AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33) 
10.000 
3 
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
4 
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service. =COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10) 
9.000 
5 
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
6 
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5. =RANK.AVG(L3,L$3:L$5) 
6.000 
7 
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references. 
2.000 
8 
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile. =QUARTILE.EXC(B$3:B$12,E6) 
9.000 
9 
Copy the function down to complete the column and return to the Survey worksheet. 
3.000 
10 
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants. =FREQUENCY(E4:E33,G4:G8) 
6.000 
11 
Enter a function in cell G11 to calculate the correlation between columns C and E. =CORREL(C4:C33,E4:E33) 
9.000 
12 
Format the results as Number Format with two decimal positions. 
2.000 
13 
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample. =STDEV.S(C3:C12) 
9.000 
14 
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample. =VAR.S(C3:C12) 
9.000 
15 
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results. 
10.000 
16 
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30. 
3.000 
17 
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output. 
5.000 
18 
Save the workbook. Submit the workbook as directed. 
0.000 

Total Points 
100.000 
EX16_XL_CH08_GRADER_CAP_HW – Customer Satisfaction 1.4
Project Description:
You have been hired to analyze the effectiveness of a local restaurant’s drivethrough service. As part of your analysis, you will evaluate customer satisfaction. You hypothesize that customer satisfaction decreases as wait time increases. You also believe there is a correlation between the quality of the food and overall satisfaction. You have collected a crosssection sample of 30 customers’ wait time and satisfaction level surveys based on the range of 1 to 5, with 1 being least satisfied and 5 being most satisfied. You have also pulled a random sample of 10 surveys to evaluate wait time satisfaction.
Instructions:
For the purpose of grading the project you are required to perform the following tasks:
Step 
Instructions 
Points Possible 
1 
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name. 
0.000 
2 
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points. =AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33) 
10.000 
3 
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
4 
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service. =COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10) 
9.000 
5 
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
6 
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5. =RANK.AVG(L3,L$3:L$5) 
6.000 
7 
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references. 
2.000 
8 
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile. =QUARTILE.EXC(B$3:B$12,E6) 
9.000 
9 
Copy the function down to complete the column and return to the Survey worksheet. 
3.000 
10 
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants. =FREQUENCY(E4:E33,G4:G8) 
6.000 
11 
Enter a function in cell G11 to calculate the correlation between columns C and E. =CORREL(C4:C33,E4:E33) 
9.000 
12 
Format the results as Number Format with two decimal positions. 
2.000 
13 
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample. =STDEV.S(C3:C12) 
9.000 
14 
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample. =VAR.S(C3:C12) 
9.000 
15 
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results. 
10.000 
16 
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30. 
3.000 
17 
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output. 
5.000 
18 
Save the workbook. Submit the workbook as directed. 
0.000 

Total Points 
100.000 
EX16_XL_CH08_GRADER_CAP_HW – Customer Satisfaction 1.4
Project Description:
You have been hired to analyze the effectiveness of a local restaurant’s drivethrough service. As part of your analysis, you will evaluate customer satisfaction. You hypothesize that customer satisfaction decreases as wait time increases. You also believe there is a correlation between the quality of the food and overall satisfaction. You have collected a crosssection sample of 30 customers’ wait time and satisfaction level surveys based on the range of 1 to 5, with 1 being least satisfied and 5 being most satisfied. You have also pulled a random sample of 10 surveys to evaluate wait time satisfaction.
Instructions:
For the purpose of grading the project you are required to perform the following tasks:
Step 
Instructions 
Points Possible 
1 
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name. 
0.000 
2 
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points. =AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33) 
10.000 
3 
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
4 
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service. =COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10) 
9.000 
5 
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
6 
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5. =RANK.AVG(L3,L$3:L$5) 
6.000 
7 
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references. 
2.000 
8 
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile. =QUARTILE.EXC(B$3:B$12,E6) 
9.000 
9 
Copy the function down to complete the column and return to the Survey worksheet. 
3.000 
10 
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants. =FREQUENCY(E4:E33,G4:G8) 
6.000 
11 
Enter a function in cell G11 to calculate the correlation between columns C and E. =CORREL(C4:C33,E4:E33) 
9.000 
12 
Format the results as Number Format with two decimal positions. 
2.000 
13 
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample. =STDEV.S(C3:C12) 
9.000 
14 
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample. =VAR.S(C3:C12) 
9.000 
15 
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results. 
10.000 
16 
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30. 
3.000 
17 
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output. 
5.000 
18 
Save the workbook. Submit the workbook as directed. 
0.000 

Total Points 
100.000 
EX16_XL_CH08_GRADER_CAP_HW – Customer Satisfaction 1.4
EX16_XL_CH08_GRADER_CAP_HW – Customer Satisfaction 1.4EX16_XL_CH08_GRADER_CAP_HW – Customer Satisfaction 1.4EX16_XL_CH08_GRADER_CAP_HW – Customer Satisfaction 1.4
Project Description:
Project Description: Project Description: Project Description:
You have been hired to analyze the effectiveness of a local restaurant’s drivethrough service. As part of your analysis, you will evaluate customer satisfaction. You hypothesize that customer satisfaction decreases as wait time increases. You also believe there is a correlation between the quality of the food and overall satisfaction. You have collected a crosssection sample of 30 customers’ wait time and satisfaction level surveys based on the range of 1 to 5, with 1 being least satisfied and 5 being most satisfied. You have also pulled a random sample of 10 surveys to evaluate wait time satisfaction.
You have been hired to analyze the effectiveness of a local restaurant’s drivethrough service. As part of your analysis, you will evaluate customer satisfaction. You hypothesize that customer satisfaction decreases as wait time increases. You also believe there is a correlation between the quality of the food and overall satisfaction. You have collected a crosssection sample of 30 customers’ wait time and satisfaction level surveys based on the range of 1 to 5, with 1 being least satisfied and 5 being most satisfied. You have also pulled a random sample of 10 surveys to evaluate wait time satisfaction.You have been hired to analyze the effectiveness of a local restaurant’s drivethrough service. As part of your analysis, you will evaluate customer satisfaction. You hypothesize that customer satisfaction decreases as wait time increases. You also believe there is a correlation between the quality of the food and overall satisfaction. You have collected a crosssection sample of 30 customers’ wait time and satisfaction level surveys based on the range of 1 to 5, with 1 being least satisfied and 5 being most satisfied. You have also pulled a random sample of 10 surveys to evaluate wait time satisfaction.You have been hired to analyze the effectiveness of a local restaurant’s drivethrough service. As part of your analysis, you will evaluate customer satisfaction. You hypothesize that customer satisfaction decreases as wait time increases. You also believe there is a correlation between the quality of the food and overall satisfaction. You have collected a crosssection sample of 30 customers’ wait time and satisfaction level surveys based on the range of 1 to 5, with 1 being least satisfied and 5 being most satisfied. You have also pulled a random sample of 10 surveys to evaluate wait time satisfaction.
Instructions:
Instructions: Instructions: Instructions:
For the purpose of grading the project you are required to perform the following tasks:
For the purpose of grading the project you are required to perform the following tasks:
Step 
Instructions 
Points Possible 
1 
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name. 
0.000 
2 
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points. =AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33) 
10.000 
3 
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
4 
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service. =COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10) 
9.000 
5 
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing. 
4.000 
6 
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5. =RANK.AVG(L3,L$3:L$5) 
6.000 
7 
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references. 
2.000 
8 
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile. =QUARTILE.EXC(B$3:B$12,E6) 
9.000 
9 
Copy the function down to complete the column and return to the Survey worksheet. 
3.000 
10 
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants. =FREQUENCY(E4:E33,G4:G8) 
6.000 
11 
Enter a function in cell G11 to calculate the correlation between columns C and E. =CORREL(C4:C33,E4:E33) 
9.000 
12 
Format the results as Number Format with two decimal positions. 
2.000 
13 
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample. =STDEV.S(C3:C12) 
9.000 
14 
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample. =VAR.S(C3:C12) 
9.000 
15 
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results. 
10.000 
16 
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30. 
3.000 
17 
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output. 
5.000 
18 
Save the workbook. Submit the workbook as directed. 
0.000 

Total Points 
100.000 
Step
Instructions
Points Possible
Step
Instructions
Points Possible
Step
Step
StepStepStep
Instructions
Instructions
InstructionsInstructionsInstructions
Points Possible
Points Possible
Points PossiblePoints PossiblePoints Possible
1
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name.
0.000
2
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points.
=AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33)
10.000
3
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
4.000
4
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service.
=COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10)
9.000
5
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
4.000
6
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5.
=RANK.AVG(L3,L$3:L$5)
6.000
7
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references.
2.000
8
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile.
=QUARTILE.EXC(B$3:B$12,E6)
9.000
9
Copy the function down to complete the column and return to the Survey worksheet.
3.000
10
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants.
=FREQUENCY(E4:E33,G4:G8)
6.000
11
Enter a function in cell G11 to calculate the correlation between columns C and E.
=CORREL(C4:C33,E4:E33)
9.000
12
Format the results as Number Format with two decimal positions.
2.000
13
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample.
=STDEV.S(C3:C12)
9.000
14
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample.
=VAR.S(C3:C12)
9.000
15
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results.
10.000
16
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30.
3.000
17
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output.
5.000
18
Save the workbook. Submit the workbook as directed.
0.000
Total Points
100.000
1
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name.
0.000
1
1
111
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name.
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name.
Download and open the file named exploring_e08c1CustomerService, and then save the file as exploring_e08_grader_h1_LastFirst, replacing LastFirst with your name.exploring_e08c1CustomerServiceexploring_e08_grader_h1_LastFirstLastFirst
0.000
0.000
0.000
2
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points.
=AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33)
10.000
2
2
222
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points.
=AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33)
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points.
In the Survey worksheet, enter a conditional function in cell M3 to calculate average satisfaction of service for store 251 (cell L3). Format the results with the Number Format with two decimal points.
=AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33)
=AVERAGEIF($B$4:$B$33,L3,$E$4:$E$33)
10.000
10.000
10.000
3
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
4.000
3
3
333
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
Use the fill handle in cell M3 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
4.000
4.000
4.000
4
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service.
=COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10)
9.000
4
4
444
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service.
=COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10)
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service.
Enter a function in cell M11 to calculate the number of survey responses in which restaurant 251 (in cell L11) received a 2 or less (in cell L10) in wait time and service.
=COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10)
=COUNTIFS($B$4:$B$33,L11,$C$4:$C$33,$L$10,$E$4:$E$33,$L$10)
9.000
9.000
9.000
5
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
4.000
5
5
555
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
Use the fill handle in cell M11 to copy the function down to complete the calculations. Be sure to use the appropriate mixed or absolute referencing.
4.000
4.000
4.000
6
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5.
=RANK.AVG(L3,L$3:L$5)
6.000
6
6
666
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5.
=RANK.AVG(L3,L$3:L$5)
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5.
Use the RANK.AVG function in cell N3 to calculate the rank of store 251 based on the averages in the range M3:M5.
=RANK.AVG(L3,L$3:L$5)
=RANK.AVG(L3,L$3:L$5)
6.000
6.000
6.000
7
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references.
2.000
7
7
777
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references.
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references.
Use the fill handle to copy the function down the column. Be sure to include the appropriate absolute or mixed cell references.
2.000
2.000
2.000
8
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile.
=QUARTILE.EXC(B$3:B$12,E6)
9.000
8
8
888
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile.
=QUARTILE.EXC(B$3:B$12,E6)
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile.
Click the Wait Time worksheet and enter a function in cell F6 that calculates the wait time value of the first quartile.
=QUARTILE.EXC(B$3:B$12,E6)
=QUARTILE.EXC(B$3:B$12,E6)
9.000
9.000
9.000
9
Copy the function down to complete the column and return to the Survey worksheet.
3.000
9
9
999
Copy the function down to complete the column and return to the Survey worksheet.
Copy the function down to complete the column and return to the Survey worksheet.
Copy the function down to complete the column and return to the Survey worksheet.
3.000
3.000
3.000
10
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants.
=FREQUENCY(E4:E33,G4:G8)
6.000
10
10
101010
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants.
=FREQUENCY(E4:E33,G4:G8)
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants.
Select the range J4:J8. Enter a function in the range J4:J8 to calculate the frequency of service ratings from 1 to 5 received by all restaurants.
=FREQUENCY(E4:E33,G4:G8)
=FREQUENCY(E4:E33,G4:G8)
6.000
6.000
6.000
11
Enter a function in cell G11 to calculate the correlation between columns C and E.
=CORREL(C4:C33,E4:E33)
9.000
11
11
111111
Enter a function in cell G11 to calculate the correlation between columns C and E.
=CORREL(C4:C33,E4:E33)
Enter a function in cell G11 to calculate the correlation between columns C and E.
Enter a function in cell G11 to calculate the correlation between columns C and E.
=CORREL(C4:C33,E4:E33)
=CORREL(C4:C33,E4:E33)
9.000
9.000
9.000
12
Format the results as Number Format with two decimal positions.
2.000
12
12
121212
Format the results as Number Format with two decimal positions.
Format the results as Number Format with two decimal positions.
Format the results as Number Format with two decimal positions.
2.000
2.000
2.000
13
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample.
=STDEV.S(C3:C12)
9.000
13
13
131313
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample.
=STDEV.S(C3:C12)
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample.
Click the Wait Time worksheet and enter a function in cell E3 to calculate the standard deviation between satisfaction scores of the wait time sample. Wait Time
=STDEV.S(C3:C12)
=STDEV.S(C3:C12)
9.000
9.000
9.000
14
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample.
=VAR.S(C3:C12)
9.000
14
14
141414
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample.
=VAR.S(C3:C12)
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample.
Enter a function in cell F3 to calculate the variance between satisfaction scores of the wait time sample.
=VAR.S(C3:C12)
=VAR.S(C3:C12)
9.000
9.000
9.000
15
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results.
10.000
15
15
151515
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results.
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results.
Ensure the Wait Time worksheet active. If necessary, display the Analysis ToolPak. Click the Data tab and select Data Analysis. Select Covariance and click OK. Complete the input criteria using the wait time and customer satisfaction data in columns B and C. Set the output functions to display in cell E10. Do not include the column labels in the range. Resize the columns as needed to display the results.
10.000
10.000
10.000
16
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30.
3.000
16
16
161616
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30.
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30.
Create a Forecast sheet that predicts customer satisfaction ending at a duration of 2:30 based on the timeseries data provided in columns B and C. Name the newly created worksheet Forecast and resize the chart to fill the range A17:C30.Forecast
3.000
3.000
3.000
17
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output.
5.000
17
17
171717
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output.
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output.
Click the Survey worksheet. Click the Data tab and select Data Analysis. Select Histogram and click OK. Use the survey data in the range C4:E33 as the input range. Use the ratings in the range G4:G8 as the bin range. Output the data in cell G14. Be sure to include a cumulative percentage and chart in the output.
5.000
5.000
5.000
18
Save the workbook. Submit the workbook as directed.
0.000
18
18
181818
Save the workbook. Submit the workbook as directed.
Save the workbook. Submit the workbook as directed.
Save the workbook. Submit the workbook as directed.
0.000
0.000
0.000
Total Points
100.000
Total Points
Total Points
Total PointsTotal PointsTotal Points
100.000
100.000
100.000100.000100.000